I was preparing a “checklist” for facilitators of online communities and thought I’d post some of the more important and skilled tasks that facilitators and moderators need to do and to evaluate themselves on.
So often we hear managers who believe that anyone can run a community – they think: "how difficult can it be? If we build it they will come." And time and again, as a community fills up with spam or at best stays sadly empty with no-one posting but the owner, people begin to see that there is a need for skills and experience in this area. These tasks are mainly in the beginning stages of a community: as the community develops, there are different needs.
Tasks of a community moderator: